The Coronavirus situation is ever-changing.

We will continue to update you with any new information.

As a provider of essential services to those who need us, we are remaining open to handle emergencies, while limiting office traffic and thus doing our due diligence with regard to social distancing.

 

Today’s Update:

Reduced Team & Hours

We are down to a skeleton crew. MaryAnn and Nancy will be responding to your needs.

Our temporary limited hours are now Monday, Tuesday and Thursday from 10am – 5pm.

We are asking for all patients to call ahead prior to coming to our office, in order to obtain the most current information on hours of operation and procedures.

 

Adapted Services

We have ordered a secure outdoor drop box, which should be arriving no later than next week. Once installed, you will be able to drop off any non-working hearing aid at your convenience, using the lock box outside the building. You will place your non-working hearing aid(s) in a Ziploc bag along with your name and phone number. When we return to the office, we will unlock this drop box, process your repair and call you with our findings.

If we are in the office and you call with a repair issue, we are doing curb-side service. Nancy will instruct you to park your car in our parking lot, and using your cell phone, call us to come get your hearing aid(s). Please have them ready in a Ziploc bag to hand to Nancy through your car window. You can wait in the parking lot until the assessment and/or repair is done, at which time Nancy will return to your car with your repair and/or findings. Or, if you prefer, you can do the drop off to Nancy and leave, in which case we will call you with our findings.

We have invested in a Telehealth System for Audiologists. When a phone call isn’t enough, I can now email you an invitation to enter a meeting with me. If you have a camera on your computer, I will be able to see you, your hearing aid and/or your smartphone, and walk you through procedures that require my assistance.

Stay Well!

 

MaryAnn Bencin, Au.D. - Practice Owner and Doctor of Audiology

MaryAnn

MaryAnn Bencin, Audiologist
(440) 357-4327
maryann@maryannsfamilyhearing.com